Get in touch

We value clarity and transparency — every message helps us improve SAM for everyone.

Questions, feedback, or partnership ideas? We read every message. The fastest way to reach us is by email.

contact@tradai.xyz

Typical response time: 24–48h (Mon–Fri) for emails in English.

Before you write

Your question may already be answered here:

Why contact us?

Here are the most common reasons people reach out to the SAM team:

  • Questions about SAM blocks (Forex, Commodities, Long‑term Investing)
  • Report a bug (broken page, incorrect data, UI issue)
  • Feature requests or product feedback
  • Press, partnerships, education & community
  • General inquiries about tradai.xyz
  • Want a specific team? Mention it in the email subject (e.g., “SAM – Partnership”, “SAM – Feedback”).

For all messages, please include your full name and topic in the subject line.

Quick info

Support
Monday–Friday, 09:00–18:00 (Europe/Stockholm)
Languages
English only for fastest support. Other languages are accepted, but replies may take 1–2 weeks.
Updates
The system updates automatically every 4 hours. Simply refresh the page to view the latest data.
Response priority
Platform issues → High • Feedback → Medium • Collaboration → Case by case
Status
Public beta — evolving fast. Thanks for your patience & feedback.
Privacy
We handle messages per our Privacy Policy. No trading advice. Educational content only.

Compliance & Legal

  • SAM does not trade for you and does not execute orders. SAM highlights markets and provides educational guidance only.
  • No investment advice or signals. Nothing on tradai.xyz constitutes financial advice, a recommendation, or an offer to buy/sell securities, forex, or commodities.
  • Self‑directed decisions. You are responsible for your own decisions and risk. Markets can move quickly; losses may exceed deposits.
  • Independence. SAM operates independently. We are not affiliated with any broker or trading platform.
  • Disclosures. We may display contextual ads and affiliate links to support the free tier. See Privacy & Terms.
  • Jurisdiction. Content is designed for general audiences and may not be suitable in all jurisdictions. Ensure local compliance before using any information.
  • Role clarification. Our role is to provide education and structured analysis — not execution or personalized advice.

For full details, see our Legal Notice and Terms of Use.

FAQ

Do you offer trading signals or execute trades?
No. SAM highlights markets and provides educational context. It does not provide buy/sell signals and does not execute trades.
How do I report a bug effectively?
Please include: (1) the page URL, (2) a short description, (3) a screenshot if possible, (4) your device/OS/browser, and (5) the time it happened. Send to contact@tradai.xyz.
Can I request a feature?
Absolutely. Tell us the problem you want to solve, who it helps, and any example workflow. Clear use‑cases help us prioritize the roadmap.
Is SAM free?
Yes. SAM is currently free to use. We may introduce premium options later while keeping a generous free tier.
What markets does SAM cover?
Intraday (Forex & Commodities), Short/Medium‑term, and Long‑term dividend investing blocks. We iterate based on user feedback and data quality.
Downtime or stale data?
If you notice missing or outdated content, please report it. The system updates automatically every 4 hours — simply refresh the page to view the latest data.
Do you have a newsletter or social media?
A newsletter is planned. Social channels may follow later. For now, the website is the source of truth.
Ads & affiliates
We may display contextual ads and occasional affiliate links (e.g., brokers). This supports the free tier. We strive for transparency and relevance.
Data & privacy guarantees
We collect minimal information needed to operate the service. See our Privacy Policy for details.
Legal & risk disclaimer
All content is educational and not financial advice. Markets involve risk. Always do your own research.

SAM is designed to guide — not to trade. Stay informed, stay patient, and keep learning.

Email us

Tap the address below to open your mail app.

contact@tradai.xyz

Built to make markets clearer — not to replace your judgment.